Terms and Conditions for Landscaping Earlscourt

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Earlscourt to residential and commercial customers in the UK. By making a booking, accepting a quotation, or allowing work to proceed, the customer agrees to be bound by these terms. They are intended to create a clear and fair agreement covering the booking process, pricing, payments, cancellations, liability, waste handling, and the law that applies to the contract.

In these terms, references to “we”, “us”, and “our” mean the landscaping service provider, and references to “you” and “your” mean the customer. These terms apply to all services arranged under the name Landscaping Earlscourt, including soft landscaping, hard landscaping, garden maintenance, clearance work, planting, turfing, and related outdoor services, unless a separate written agreement states otherwise. If there is any inconsistency between a written quotation and these terms, the written quotation will take priority for the specific matters it covers.

We reserve the right to amend these terms from time to time. Any updated version will apply to new bookings made after the date of publication or issue. Customers are responsible for reviewing the terms before confirming a booking. Continued use of our landscaping services after any update will indicate acceptance of the revised terms.

1. Booking Process

A booking is only confirmed once we have accepted your request and, where required, received any deposit or written approval of the quotation. Enquiries do not create a binding contract. We may provide an estimate, site visit, or provisional date before final acceptance. A quotation will normally describe the scope of work, materials, assumptions, exclusions, and any special conditions. For Landscaping Earlscourt projects, the final scope may depend on site access, ground conditions, weather, seasonal suitability, and the customer’s instructions.

It is your responsibility to provide accurate information when requesting a quote or booking a service. This includes details about access, boundaries, utilities, existing features, planning or permissions if relevant, and any hidden hazards. If the information supplied is incomplete or inaccurate, we may revise the quotation, alter the programme, or withdraw from the booking if carrying out the work would be unsafe, unlawful, or impracticable. We may also ask for photographs, measurements, or a site inspection before confirming the work.

Where a date is agreed, we will make reasonable efforts to attend on that date or within the agreed time period. However, dates are estimates unless we expressly state otherwise. Weather conditions, supply delays, emergency work, access issues, and force majeure events may require rescheduling. We are not liable for reasonable delays outside our control. If access is not available, or if the site is not ready for us to begin work, we may charge for wasted attendance or rearrangement costs.

2. Scope of Services and Changes

All work is carried out in accordance with the agreed scope. Any requested changes, additions, or omissions must be approved by us before they take effect. Where the customer asks for extra work or where unforeseen issues arise, we may provide an updated quote or charge on a time-and-materials basis if previously agreed. For example, landscaping services in Earlscourt may need variation where buried debris, poor drainage, invasive roots, or concealed structures are discovered during excavation or clearance.

3. Prices and Payments

Prices are normally quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our business status and the wording of the quotation. Unless stated otherwise, quotations are valid for a limited period and may be withdrawn or revised after expiry. Materials, plant hire, disposal fees, specialist equipment, and access-related costs may be included or charged separately as shown in the quotation. A quote from Landscaping Earlscourt is based on the information available at the time and may need adjustment if the scope changes or if the site conditions differ materially from those described.

Payment terms will be confirmed in the quotation or invoice. We may require a deposit to secure the booking, particularly for larger projects or materials that need to be ordered in advance. Unless otherwise agreed, final payment is due on completion of the works or within the number of days specified on the invoice. We accept payment only by the methods stated to you in advance. Late payment may result in suspension of further work, recovery action, and reasonable costs incurred in pursuing overdue sums.

We may ask for staged payments for longer projects. If staged payments apply, each stage becomes payable when the relevant milestone is completed or when the associated materials are delivered, depending on the arrangement set out in the quotation. Failure to make a stage payment on time may entitle us to pause the works until payment is received. Interest and debt recovery charges may be applied to overdue accounts in accordance with applicable UK law where permitted.

Where you dispute an invoice, you must notify us promptly and provide clear reasons for the dispute. You must pay any undisputed amount by the due date. We will review any genuine billing query in good faith, but a dispute does not automatically excuse non-payment of sums that are properly due. Title to materials may remain with us until full payment has been received where this is allowed by law and reflected in the contract.

4. Cancellations, Postponements, and Consumer Rights

If you wish to cancel or postpone a booking, you should inform us as soon as possible. Cancellation charges may apply depending on the notice given, the stage of the project, and whether materials have already been purchased or work has begun. Where a booking is cancelled after specialist items have been ordered, you may be required to pay for those items if they cannot reasonably be returned or reused. The cancellation terms in the quotation will apply where stated.

If you are a consumer and the contract is made at a distance or away from our premises, you may have rights under the Consumer Contracts Regulations 2013, subject to any applicable exceptions. If you ask us to begin work within any statutory cancellation period, you may be asked to confirm that you want the services to start immediately and that you understand you may lose the right to cancel once the work is fully performed, where the law allows. We will provide any required pre-contract information and cancellation notice where applicable.

We may cancel or postpone a booking if circumstances beyond our reasonable control make it impossible, unsafe, or unlawful to continue. This may include severe weather, illness, staff shortages, equipment failure, or issues with permits or access. If we cancel and cannot reasonably rearrange, we will refund any advance payment for work not carried out, subject to lawful deductions for costs already incurred with your approval or where otherwise permitted. We will not be responsible for indirect losses caused by a lawful cancellation or delay.

5. Customer Obligations

You must ensure that the site is available, accessible, and safe for the works to proceed. This includes moving vehicles, securing pets, and warning us about underground services, fragile surfaces, hidden drains, asbestos, chemicals, or other hazards. You are responsible for obtaining any permissions, consents, or approvals needed from landlords, freeholders, neighbours, managing agents, or local authorities unless we have expressly agreed to obtain them on your behalf. Landscaping Earlscourt may rely on the information you provide when planning the work.

6. Liability and Limitations

We will carry out the services with reasonable skill and care, using competent personnel and appropriate materials. However, landscaping work often involves natural materials and variable site conditions, and outcomes may be affected by weather, soil quality, drainage, sunlight, seasonal growth, and pre-existing defects. Unless we have agreed a specific performance guarantee in writing, we do not guarantee growth rates, future plant survival, colour matching, settlement levels, or long-term performance of materials affected by normal wear, misuse, or environmental conditions.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law. Subject to that, our liability for direct loss or damage arising from our negligence or breach of contract will be limited to the price paid or payable for the relevant service, except where a higher limit is expressly stated in writing. We are not liable for indirect or consequential losses, loss of profit, loss of enjoyment, or business interruption unless the law requires otherwise.

We are not responsible for damage arising from hidden defects, pre-existing instability, defective materials supplied by the customer, or failure by the customer to follow our reasonable instructions after completion. If you ask us to work with materials, plants, or items you supply, you accept responsibility for their suitability and quality unless we have agreed to inspect and approve them beforehand. Any complaint about defective workmanship must be raised within a reasonable time after completion so that we can inspect and, if appropriate, remedy the issue.

Minor variation in appearance, colour, texture, or finish is normal in landscaping and garden construction. Natural products such as timber, stone, turf, and plants can differ from samples, and these differences do not normally amount to a defect. Shrinkage, settlement, and movement may occur after installation. Where we have used reasonable care and skill, such natural variation and reasonable settling are not treated as breaches of contract. This is particularly relevant to landscape services in Earlscourt where existing gardens may already contain mixed materials and aged structures.

7. Waste Removal and Environmental Compliance

Where our quotation includes waste removal, we will manage green waste, spoil, rubble, or general debris in accordance with applicable waste legislation and good environmental practice. Waste will be transported and disposed of only through lawful channels. We may use licensed carriers or transfer stations as required. If waste removal is not included, you are responsible for arranging lawful disposal unless we agree otherwise in writing. We may separate waste into recyclable and non-recyclable streams where practical and appropriate.

You must tell us if the site contains hazardous or controlled waste, including but not limited to asbestos, oils, chemicals, contaminated soil, clinical waste, batteries, or other substances requiring specialist handling. We are not obliged to remove waste that we reasonably suspect to be hazardous unless it has been specifically identified and priced in advance. If such material is discovered during the works, we may stop work until a safe and lawful solution is agreed. Additional charges may apply for specialist testing, containment, transport, or disposal.

Where you retain ownership of removed materials or request that certain items be left on site, you remain responsible for their lawful storage, use, and disposal after handover. We will not knowingly dump waste, and we expect the same standard of compliance from customers in relation to items they retain. If a customer requests any form of disposal contrary to law or regulation, we will refuse that request. Our waste handling procedures are designed to support compliance with UK environmental requirements and safe working standards.

8. Force Majeure

We are not liable for failure or delay in performing our obligations where the failure or delay results from events beyond our reasonable control. Such events may include adverse weather, fire, flood, epidemic or pandemic restrictions, industrial action, supply shortages, transport disruption, utility failures, acts of government, or other exceptional circumstances. If a force majeure event occurs, we will try to minimise disruption and, where possible, reschedule the service or agree a revised programme. Any payments due for work already completed remain payable.

Where a force majeure event continues for an extended period, either party may be entitled to end the agreement for the affected services by giving reasonable notice. In that situation, you will pay for work carried out, materials ordered, and non-recoverable costs incurred up to the termination date, subject to any rights you may have under consumer law. We will act fairly and reasonably when applying this clause.

9. Ownership of Materials and Risk

Risk in materials and works may pass to you when they are delivered to site, installed, or otherwise as stated in the quotation. Ownership of any materials supplied by us may remain with us until full payment is received, to the extent permitted by law. If materials are stored on site before completion, you should protect them from damage, theft, or interference unless we have agreed to remain responsible for their care.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any non-contractual obligations or disputes that cannot be resolved amicably. If the customer is based in Scotland or Northern Ireland, mandatory consumer protection rights of the local jurisdiction may still apply where required by law, but the contract itself will remain governed by English law unless we agree otherwise in writing.

Nothing in these terms affects your statutory rights as a consumer. If any provision is found to be unlawful, invalid, or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the remainder of the terms will continue in full force. These terms are intended to work alongside applicable UK legislation, including consumer, contract, health and safety, and waste management laws.

By booking or accepting a quotation for Landscaping Earlscourt, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them. If you do not agree, you should not proceed with the booking or allow the work to commence.